Lodge Manager (Expat)

Our client in the Hospitality Industry is looking for a Lodge Manager to join their team. Open to Citizens and Residents or Expats already in Zambia.

Responsibilities:

• Greet guests and assist them with check in and check out, and be available at any time to answer questions or address issues
• Assist with meeting guest requests and ensuring that all staff provides the highest level of customer service
• Inspect rooms and common areas for cleanliness, and ensure that rooms are set up correctly for new guests and that everything is in good repair
• Schedule employees to ensure the resort is properly staffed at all times, handle any staffing issues and maintain continuous training as needed
• Manage maintenance, including scheduling and inspecting to ensure repairs are done promptly and accurately
• Create job ads, interview applicants, make hiring decisions and provide training for new employees
• Organize events being held at the resort, which may include securing entertainment, creating menus, setting up the facility, cleaning up after the event and providing a staff during the event
• Handle administrative tasks, including processing staff payroll, ordering inventory, maintaining occupancy records and filing reports with the headquarters on a regular basis

Skills:

• Excellent communication skills and sense of following up on issues.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multi-task.
• Efficient when working in a fast-paced environment.
• Experience in management.
• Excellent interpersonal and communication skills.
• Professional appearance.
• Prior experience in a managerial position.
• Excellent interpersonal skills.
• Prior experience in hospitality would be advantageous.
• Highly organized.

Qualifications:

• A high school qualification or equivalent.
• College degree in hospitality management or a related field