Retail Store Supervisor - Green Marble Recruitment

Minimum Requirements :

• Completed Matric.
• 2 Years experience within a sports apparel retail store.
• exceptional sales acumen.
• Passion for all things sports.
• Maintain an active lifestyle(gyming,running,hiking,outdoor sports).

Personal Attributes:

• Leadership Drive: Passionate about leading and developing high-performing retail teams.
• Customer-Centric Focus: Committed to delivering exceptional customer experiences and building lasting relationships.
• Sales Achievement: Proven ability to drive sales growth and exceed targets in a retail setting.
• Operational Excellence: Skilled in managing daily store operations, including inventory, merchandising, and loss prevention.
• Retail Management Experience: Demonstrated success in a retail leadership role, with a strong understanding of retail best practices.
• Effective Communication: Excellent verbal and written communication skills, capable of motivating teams and interacting with diverse customers.
• Problem-Solving Agility: Ability to quickly assess and resolve issues in a fast-paced retail environment.
• Team Collaboration: Strong team player with a positive attitude and a collaborative approach.
• Results-Oriented: A dedicated and driven individual with a strong work ethic and a focus on achieving results.
• Adaptable and Resilient: Able to thrive in a dynamic retail environment and adapt to changing priorities.

Duties/Responsibilities:

• Customer Engagement: Provide exceptional customer service by understanding their needs and offering personalised product recommendations, ensuring a memorable shopping experience.
• Sales Targets: Consistently achieve and exceed sales targets through effective product knowledge, upselling, and cross-selling techniques.
• Product Expertise: Stay updated on the latest trends in sports apparel, footwear, and accessories, providing detailed product knowledge to customers and the sales team.
• Team Leadership: Mentor and motivate junior sales associates, offering guidance and support to ensure optimal team performance and customer satisfaction.
• Inventory Management: Assist with stock control, ensuring that shelves are well-stocked, products are displayed attractively, and inventory levels are monitored.
• Store Presentation: Maintain a clean, organised, and visually appealing store layout, ensuring products are displayed in a way that encourages sales.
• Training and Development: Train new staff on sales techniques, store policies, and product knowledge, helping them integrate into the team and reach their sales potential.
• Promotions and Events: Assist in the planning and execution of in-store promotions, events, and product launches to drive foot traffic and sales.
• Customer Feedback: Collect and act on customer feedback to improve the shopping experience, ensuring loyalty and repeat business.
• Problem Solving: Handle customer complaints or issues with professionalism, providing solutions that enhance customer satisfaction and store reputation.