Call Centre Operations Manager - Pretoria - ref. z15417015
Network Recruitment Pretoria
Qualifications:
- Relevant university Degree
- Minimum 3 years in a call center managerial or supervisory role (preferred)
- Industry experience in Pharmaceuticals / a Pharmacy is advantageous
Requirements:
- Strong data analysis and Excel skills this is crucial
- Ability to multitask, remain calm under pressure, and make decisive calls
- Proficiency in Microsoft Office and call center tech systems
Key Responsibilities:
- Drive KPI performance and operational excellence (hourly, daily, and monthly)
- Recruit, train, coach, and lead Call Center Agents
- Analyze call center data to improve service delivery and efficiencies
- Handle escalations, coach teams through complex issues, and manage team meetings
- Develop and implement process improvements
- Monitor service levels and ensure that goals are met
- Collaborate with senior management on the strategy and goal setting
- Support Agents and operations with ad hoc tasks and projects
Apply now!
Professional Career ServicesPretoria
Employer Description
This Construction company is involved in Retail, Residential and township Developments.
Job Description
Your duties will encompass:
• Dictaphone typing.
• Booking vehicles, flights and accommodation.
• Organizing...
Dante PersonnelPretoria
Consultant: Kadee-Cherie - Dante Personnel Pretoria Faerie Glen...
Pillango PlacementsPretoria
Requirements:
• Candidate must have at least 3 years experience in a legal attorney/firm with an understanding of a legal practice and knowledge of general legal processes (action and application proceedings)
• Paralegal qualification will be an...