Call Centre Manager

Key Responsibilities:

• Lead and manage a team of 40 call centre agents, including 3 team leaders
• Drive a positive, high-performance culture that fosters motivation and accountability
• Implement and track KPIs to optimize performance and achieve business objectives
• Monitor, evaluate, and improve team productivity and service levels

• Oversee sales targets related to online payments, lead conversion, and reserve-now transactions
• Identify new opportunities to increase efficiency and revenue
• Analyze performance data to drive strategy and enhance results

• Ensure SLA adherence and high levels of customer service
• Work closely with other departments to ensure smooth operations
• Identify and implement process improvements to enhance efficiency

What We're Looking For:

• 5+ years' experience in call centre management
• Proven success in sales-driven call centre environments
• Strong leadership, coaching, and people management skills
• Ability to adapt to change, drive innovation, and improve processes
• Strong data analysis and reporting abilities

• Call Centre Qualification preferred, or any relevant degree

Ideal Candidate Profile:

• Someone fitting with a young, goal-driven, and energetic culture
• Resilient, adaptable, and highly motivated
• A natural problem-solver and strategic thinkerReady to take on this exciting challenge? Apply today and become part of our dynamic team!