CX Contact Centre Agent
SA Commercial (Pty) Ltd Cape Town
Key Duties & Responsibilities
- Dealing with both inbound and outbound calls
- Talking to new and existing customers regarding their accounts
- Booking appointments and completing care calls.
- Processing orders for customers
- Updating customer accounts
- Following agreed call scripts
- Updating databases with customer details
- Working towards agreed sales targets and agreed conversion
- Understanding customer needs to deliver effective solutions
- Take ownership of each and every call to maximise revenue generation
- To be passionate about providing outstanding customer services.
This above list is not exhaustive, and the post holder is expected to undertake any other duties that are assigned to them that are relevant to the level of the role.
Experience and QualificationsProven track record within a contact centre sales environment for 2 years preferably in an international contact centre.
A good standard of general education- Excellent typing skills
- Ability to multitask.
Excellent written communication skills with the ability to get different messages across using positive language.
Ability to master the live chat system.Understanding of GDPR and how to protect customer data.
Individual should be able to effectively manage their own time and to be able to maintain focus at all times.
Status StaffingClaremont, 7 km from Cape Town
received on the policy/claim records
• Verify and update if necessary all personal contact information for clients including the Medical Aid details
• Ensure relevant processes is adhered to and the policy option and commencement date is checked before...
Isilumko Staffing (JHB)Cape Town
URGENT: Contact Centre Agents (Temp) in Belville
Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project.
Please see the minimum requirements...
Cape Town
Contact Centre Team Leader for FMCG Beverages
Requirements – CIC Team Leader
A minimum of 5 years of relevant commercial or corporate work experience (in the FMCG industry would be an advantage) and 1 – 2 years’ experience as a Team Leader...