Key Account Manager, Air & Sea

Time Type: Full Time

Main purpose of the role

Key Account Manager, responsible to grow and a retain a portfolio of clients.

Duties and responsibilities

Managing multiple clients according to the stages in a client life cycle

Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client

Creating and maintaining the client information pack

Manage the opening of accounts process – and continuous updating of client information

Be accountable for the contract negotiations process, understanding and mitigating the risk identified

Presenting to and implementing new products, processes, and strategies with client (s) Management of client queries

Quality checking estimates and ensuring they are submitted on time

Compile client specific business reports and quality checking data integrity

Identify Opportunities for growth within the client’s business

Record under threat and lost accounts on CRM system

Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions

Facilitate rate negotiations and increases

Arrange and control customer action plan processes for clients

Identify and report on quantified value for clients

Take meeting minutes and follow through to close out

Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding Ensure standard operating procedures are signed off by the clients, documented and maintained Ensure the company complies with client health, safety and environment requirements.

Compile monthly revenue reports for clients and portfolio

Co-ordinate available client logistics training

Minimum Requirements

Minimum of 5 years’ experience in Freight Forwarding.

Own vehicle a must, driver’s license, ability to travel

Qualifications

Matric – Essential

Tertiary Qualifications

B.Com Logistics/Supply Chain Management would be beneficial but not a requirement.

Computer packages

CW, MS Word, Excel, PowerPoint, and Outlook