Customer Service Advisor/Technical Support

About Us: Join our dedicated team, where we provide exceptional communication solutions for individual. As a leader in the industry, we are committed to fostering an inclusive environment where every voice is heard. As a Customer Services Agent, you will play a crucial role in facilitating communication for our clients

Qualifications:

• High level proficiency in English (both written and spoken).
• Grade 12/NQF Level 4
• Clear Criminal and Clear Credit records
• Minimum 1 year call center experience required (BPO preferred)
• Strong listening skills and attention to detail.
• Computer Literate and ability to speed type (25wpm)
• Handling customer technical support cases through phone and email submission
• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
• Maintain client confidence by keeping their information confidential
• Answer customer inquiries via email, chat or phone promptly and courteously.
• Provide technical assistance to customers in resolving software/hardware issues.
• Follow-up with customers to ensure that issues have been resolved to their satisfaction.

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Willing to work US rotational hours
• Able to work flexible working hours between Monday- Sunday

Education:

• High School (matric) (Required)

Experience:

• Customer service: 1 year (Required)
• BPO Customer Service: 1 year (Preferred)

Language:

• High English proficiency (Required)