Night Manager - Front Office - Cape Town

CORE WORK ACTIVITIES

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures supervisors maintain adequate levels of department supplies.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.
• Directs, monitors, and assists all overnight staff.
• Ensures guest tracking scores and employee opinion survey goals are achieved.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

• Promotes participation in property safety-related programs.
• Monitors employee attendance and records absences/tardiness.
• Promotes teamwork and employee morale.
• Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
• Keeps employees informed regarding new operational procedures, standards, or programs.
• Ensures all employees have complete knowledge of emergency procedures.
• Ensures constant communication takes place between employees, supervisors and management.
• Provides orientation for new employees and ensuring all information is entered into computer.
• Helps direct supervisors to achieve their own development goals.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.
• Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.