Call Centre Manager - ref. a13138603
Ubuntu We Sizwe Two Four Seven Pty Ltd Johannesburg
To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.
- Setting goals: Establishing goals for call center employees
- Resolving issues: Resolving customer issues and other call center problems
- Managing performance: Managing the team's performance
- Transferring technical knowledge: Ensuring that technical knowledge is effectively transferred to customers
- 5 years Minimum experience in Call Centre management
- Managed at least a team of 30 or more agents at a time
- Responsible for the day-to-day operations of a call Centre,
- Setting performance goals and targets
- First preference is given to those in the Financial/Insurance/Trading industry
- Developing and implementing effective sales strategies
- Coaching and training agents to enhance their skills
- Monitoring and analyzing performance metrics
- Ensuring compliance with industry regulations
- Fostering a positive and productive team environment
- Driving continuous improvement and process optimization
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