Spa Guest Experiences Officer (back-up spa therapist)

SPA GUEST EXPERIENCES OFFICER (back-up spa therapist)

TOKAI, Cape Town South (SOUTHERN SUBURBS), Western Cape (ZA)

START: 01 January 2024 until 31 May 2025

• Monday – Sunday
• Shifts: 08:00 - 17:00 / 09:00 - 18:00
• 1x Weekend off per month + days off in the week

REPORT TO: Spa Manager

SALARY & COMPANY BENEFITS:

• R8,000 Gross per month before any benefits or commission
• Commission earned on retail sold & any treatments performed
• Employee Wellness Programs

You will manage administrative duties such as handling bookings and guest inquiries and provide support to the spa team by offering therapeutic treatments during peak times or staff shortages. This multi-faceted role is integral to ensure our guests receive a seamless and exceptional experience.

MINIMUM REQUIREMENTS:

1. South African citizen OR valid working permit for employment in SA (we do not offer permits)
2. Certified / Diploma in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology
3. Reliable transport within the Southern Suburbs
4. Excellent guest communication and command of English - our guests are mostly international tourists
5. Beautifully groomed and highly presentable

EXPERIENCE:

1. Day Spa experience within a Hotel or Resort or independent day spa (at least 2 years)
2. Cruise Ship OR international employment experience - BONUS
3. Spa Receptionist experience required
4. Able to perform spa therapies when operationally required

KEY PERFORMANCE INDICATORS:

1. Guest services & reception
2. Spa operational support (help where needed)
3. Back up spa therapist when operationally required (emergencies etc.)
4. Guest experience & satisfaction in alignment with our company policies
5. Team coordination
6. Maintain professional standards
7. Be accountable and responsible
8. Continuously strive for improvement