Systems administrator

The Systems Administrator will report to the Finance Manager.

Responsibilities:

• Responsible for all System Administration of Syspro ERP (including license updates).
• Create and maintain user profiles, roles and overall access to Syspro functions.
• Monitor and maintain the integrity of the master and transactional data in Syspro.
• Oversee the daily performance of Syspro and report any issues to IT & Financial Manager.
• Ensure auditable changes are made and are noted effective.
• Scope value-adding features within Syspro to allow better use of the system and increase ROI.
• Keep abreast with latest changes on Syspro, including changes made in ports/hotfixes.
• Ensure continuous training is done on the Syspro Learning Channel (SLC).
• Engage with other domain owners/users to ensure end to end solutions are implemented.
• Communication, planning, and implementation of project deliverables.
• Oversee change control, enhancement and testing of new implementations.
• Manage relationships with all external service providers.
• Provide day-to-day supervision and administration of the assigned business systems.
• Reporting implementation and maintenance of systems.
• Act as project manager for new projects to ensure successful and timeous completion. This would include the integration of third-party products into systems/databases. Ensure that proper training and roll-out is implemented throughout the company for all projects.
• Construct and understand business processes that contribute to the successful implementation of enhanced or new systems.
• Keep up to date with new solutions that are better suited to the business processes.
• Continuous improvement and initiatives relating to business system processes.
• In conjunction with relevant departments be responsible for the timeous resolution of support queries, including liaising with consultants.
• Provide user support for the end users as well as suggest improvements where necessary.
• Provide/organise training sessions, where necessary, to improve user knowledge and effectiveness in business applications.
• Attend to helpdesk tickets within 48 hours.
• Assist with the year-end stock take and ensure roles and procedures are defined from a systems point of view.
• Advise/assist users to perform transactions more effectively and help with the completion of tasks more efficiently.
• Develop custom reports and dashboards in Syspro to support business decision making.
• Analyse business data to identify trends, performance issues, and optimisation opportunities.
• Work with business intelligence tools to integrate and visualise Syspro data.

Skills:

• Ability to initiate improvements on projects and see them to fruition
• Good communication skills, both verbal and written.
• High proficiency in excel and T-SQL
• Excellent analytical design and organizational skills with critical thinking and problem-solving abilities
• Project initiation, planning, and business process improvement skills necessary
• Stock costing methodology, auditing knowledge & techniques beneficial

Qualifications:

• Relevant Degree or Diploma.
• 6-8 years experience working in a similar role as well as Syspro, Database Helpdesk Support and Business Systems.
• A good financial understanding of transactional processing across all the modules in Syspro.
• Strong understanding of Syspro architecture.
• VB Scripting experience.
• Knowledge of integration principles with Syspro sub-modules.
• Experience with reporting tools such as Zap, Power BI, SSRS.