Greys Recruitment Agency - Customer Service Agent

This role is suited for someone with solid experience in the sales and manufacturing sectors. The candidate should be comfortable working in a fast-paced, high-pressure environment and able to collaborate well with a team while also working independently.

• Strong analytical skills.
• Great attention to detail and accuracy.
• Professional communication skills, both written and verbal.
• Ability to handle challenging situations calmly and professionally.
• Good with numbers.
• Technically proficient.
• Strong organisational and time management skills.

Requirements:

• Grade 12.
• At least 3 5 years within a customer service / internal sales support environment.
• Full proficiency in Microsoft Office: Excel, Word, PowerPoint, email, and CRM Systems.
• Bilingual, English and Afrikaans.
• Must have experience working on an ERP system.
• Basic knowledge of export processes will be an advantage.

Processing of Sales Orders:

• Ensure orders are captured correctly within specified deadlines.
• Invoicing of orders.
• Ensure orders are dispatched within specified deadlines.
• Processing of export orders.

Daily Order Management:

• Follow up on and manage production orders, providing feedback to customers.
• Follow up on and manage import orders, providing feedback to customers.
• Management of blanket orders.
• Prepare orders and documentation required for export orders.
• Assist walk-in customers and process quotations.

Quotations and Payments:

• Receive and process quotation requests, ensuring timely responses to customers.
• Process payments received for quotations.
• Assist customers and process cash sales, including payments via card machine.

Salary:

• R145620
• Pension fund and medical aid.
• 13th cheque based on the discretion of the company's performance.