[ref. c84099324] Product Manager

Hybrid

• Provides the design and development of new and existing products, taking to market and run of compelling and commercially viable product propositions spanning the product lifecycle;
• Drives innovation around the product development and management cycle.
• Prepare business cases for new product developments.
• create documents such as Product Roadmaps and Go To Market Documentation, problem statements, user stories.
• Assess current processes and create data-driven strategies and solutions for improvements
• Manage marketing collateral of wealth-owned banking and credit products.
• Responsible for the operational query resolution on all aspects of the respective Product portfolio relating to product propositions

• Collaborates with the respective stakeholders in ensuring that Product value propositions seamlessly integrate into segment and sector value propositions to support "golden baskets" and enable the acquisition and retention of customers in specific segments and sectors to support the targeted commercial and customer shapes.
• Management and coordination of activities relating to roll out of new products and product enhancements.
• Responsible for updates and change of product and process documentation.
• Implementation of new products or changes to existing products into the business.
• Manage specific product back-book and clean-up initiatives
• Leverages the Pricing team for implementation of annual re-pricing processes, maintaining pricing tables, drafting of communication and related marketing material.
• In collaboration with the Pricing team conduct annual (bi-annual) review of Product pricing and recommends pricing guidelines to ensure market competitiveness
• Provide recommendations for the review cycle of pricing changes and communication thereof.

• To ensure an optimal and compliant control environment within the respective Product Portfolio that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions

• Responsible for service monitoring from product providers and monitors client experience with particular emphasis on banking products.
• Ensures service delivery is in line with SLA's.
• Drive interaction with all relevant Infrastructure areas across the business in addressing product management requirements and priorities.
• Drive relevant communication related to product changes or new product implementations.
• Participate in Group-level activities and forums that impact the respective Product portfolio.
• Effectively communicate developments within areas of activity to all relevant internal and external stakeholders.

• Develop and implement new products that meet the defined Retail target market, customer segment needs and strategic and operational requirements which have been established via regular customer needs analysis and strategic reviews
• Manage the respective products by aligning to the product life cycle stage i.e. from concept to back booking
• Understand and interpret products based on robust analysis and aligned with the respective portfolio strategy i.e. retail models, customer survey findings and overall product strategy resulting in informed recommendations as to the future direction/strategy of the product portfolio across the organisation
• Assume responsibility for performance monitoring and proactive management of the products by understanding the key performance drivers including behavioral trends, financial indicators and growth/performance metrics

• B-Degree in Commerce/ Finance/ Marketing or NQF Level 6
• B.Sc. or B.Com (Honours) (advantageous)
• 2 - 3 years Retail experience (advantageous)

Knowledge & Skills:

• Competent Problem solving
• Strong Analytical skills
• Knowledge of e-Commerce