Restaurant Manager

Franschhoek, Cape Town

A luxury wine estate in the Franschhoek area is seeking a highly skilled and passionate Restaurant Manager to lead its front-of-house team. This upmarket estate is known for delivering an exceptional dining experience, combining world-class cuisine with outstanding service in a breathtaking setting.

The ideal candidate will have a strong background in managing high-end restaurants, ensuring seamless service, and creating an unforgettable guest experience.

Key Responsibilities:

• Oversee the daily operations of the restaurant and front-of-house team, ensuring smooth and efficient service.
• Lead, train, and mentor the service team to uphold the estate’s high standards of hospitality.
• Maintain an exceptional level of guest service, handling reservations, special requests, and customer feedback professionally.
• Collaborate with the Executive Chef and kitchen team to ensure a seamless connection between front- and back-of-house operations.
• Manage staff scheduling, ensuring optimal coverage for busy service periods.
• Monitor restaurant performance, including service quality, customer satisfaction, and financial targets.
• Ensure all health and safety regulations are met and that hygiene standards are strictly maintained.
• Assist in wine service and pairing recommendations, ensuring staff are knowledgeable about the estate’s wine offerings.
• Drive sales and profitability, managing budgets, stock levels, and supplier relationships.

Requirements & Qualifications:

• Minimum of 5+ years’ experience in a high-end, fine dining, or luxury hospitality environment, with at least 2 years in a managerial role.
• Strong leadership and team management skills with the ability to inspire and motivate staff.
• Exceptional customer service and communication skills, with a keen eye for detail.
• Proven ability to manage high-volume service while maintaining a premium dining experience.
• Knowledge of wines, food pairing, and fine dining etiquette is highly beneficial.
• Strong organisational and problem-solving abilities, with the capability to perform under pressure.
• Experience in financial management, including budgets, stock control, and cost efficiency.
• A passion for delivering memorable dining experiences in an upmarket setting.

To Apply:

Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.

Candidates must be based in Cape Town and available for face-to-face interviews.