Manager: Business and Systems Analysis

Primary Duties and Responsibilities:

As the Head of Business & Systems Analysis, you will be responsible for overseeing the strategic and tactical execution, financial performance, service excellence, quality assurance, and overall performance of the projects and services within your area of responsibility (discipline).

Required Qualifications:

• Honours degree in relevant field, e.g. Industrial Engineering, Computer Science.
• Business and/or Leadership related diploma or degree will be advantageous.

Experience and Knowledge:

• Preferred 5 years’ experience in leading a team of professionals within the specific Discipline domain.
• Preferred 3 years' Leadership/Management experience.
• Preferred 8 years’ Discipline specific experience, i.e. business and/or systems analysis.
• Preferred 5 years’ experience in professional services (consulting) industry.

Key Responsibilities:

Business Development:

• Drive continuous improvement processes regarding offerings and service delivery.
• Identify key competencies required per domain and industry within the existing client base and industry.
• Define and develop market & industry relevant service offerings, aligned to the strategy, augmenting existing offerings within your area of responsibility.
• Mature existing service offerings to ensure it is clearly defined, market relevant, and can be efficiently and effectively executed.
• Understanding of all company's service offerings and disciplines and how they work together across all Business Units.
• Understand client strategies / future business needs and how the company's offerings could address those requirements including appropriate engagement models.
• Work closely with relevant Business Development Managers to drive and achieve financial targets for the Discipline.
• Project Delivery: Oversight of project execution, quality control, risk management, issue resolution and client expectation management.

Sales:

• Support the technical pre-sales process related to "inputs to proposals", effort estimates, pricing, and engagement models.
• Own the technical pre-sales process, coordination of input to proposals, commercials (engagement & pricing models), positioning solutions at C- level (executive level).
• Assist the Account/Business Development Managers to obtain new business within existing client environments and/or external/new environments.
• Identify possible leads and opportunities within existing client environments.
• Recommend ideal client engagement models (Resourcing vs Turnkey; Onsite vs employer Premises vs Hybrid) based on client requirements, but that also align to employer's preferred models promoting quality, control and team culture.
• Active participant and member of the Business Development forum.
• Liaise with Account/Business Development Management regarding strategic leads and opportunities.

Functional Competencies:

• Business acumen (basic day to day management of a business).
• Broad level of technical capabilities related to Discipline.
• Financial acumen (able to understand basics of financial statements, cost management and financial performance indicators).
• Strategic thinking (able to design and execute short and mid-term strategies for the business).
• Sales, negotiation & brand awareness insights (i.e. build and sell the brand).

Relationship Management:

• Liaise with relevant stakeholders that are actively engaging and managing the expectations of the client base where the Team is delivering services.
• Focus on relationship with Business Unit Team including General Manager, other Heads of Discipline, Business Unit Operations Managers and Consultants associated to the Discipline.

Discipline Management:

• Actively own and drive skills depth and growth plan for discipline.
• Responsible for the overall management of the Discipline and adherence to Business Unit’s Governance frameworks.
• Responsibility for Discipline's pipeline and resource allocation.
• Driving the strategic and tactical roadmaps of service offering development and continuous improvement with the Business Unit General Manager.
• Present in the relevant demand management meetings and present the Discipline’s pipeline at the Management Committee forums.
• Report on Demand (Leads & Opportunities), Resource Utilisation, Risks, Issues, and overall Status.
• Align with Operations Managers around the oversight and collaboration with HR regarding team PDPs.
• Ensure that unallocated resources are effectively managed and that the broader Business Unit Management Committee is aware of any available resources. Ensure that unallocated resources are effectively utilised to add internal value or use the time for adequate upskilling and preparation for future client projects.

Financial Management:

• Responsible for the overall invoice management, rates, forecasts, and cash flow of the Discipline.
• Assist the Business Unit General Manager when preparing the budget, target per service offering, monthly tracking of profitability and project financial oversight.
• Support Business Development Team by reviewing rates and pricing presented in proposals.
• Prepare the discipline’s monthly team forecasts to prepare a Discipline-specific view.

Human Resource Management:

• Work with the HR Department to define the Discipline’s Development & Training plans that supports and compliments the Discipline's service offerings and aligns to the Business Unit & Discipline’s strategy.
• Support the Operations team with personal development plans of respective team members where required.
• Assist with the end-to-end recruitment process (job specifications & profiles, review CVs, conduct interviews).
• Provide ad-hoc Support & Assistance to the Business Unit General Manager & Operations Managers throughout the Performance Management Process.

Unique Work Conditions:

• Must be willing and able to travel within Gauteng on a daily basis and further travel might be required from time-to-time.
• Must be able and willing to be involved in various projects across multiple client sites at times.
• Must be willing and able to work overtime from time to time as required not only by client deadlines but internal commitments as well.