Implementation & Continuous Improvement Manager

Job description/responsibilities:

Job Purpose:

Take responsibility to drive the improvement of processes and systems and implement programs that will have continuing long-term benefits. Develop plans, schedules and budgets for projects to improve existing processes. Also identify and deliver service improvement activity through employing process improvement methodologies and the application of innovative thinking to support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.

Job Function:

• Manage the supply chain implementation functions.
• Analysis and provide best solution for new Distribution Bids
• Complete Business plan for ongoing Distribution Bids
• Manage the operations handover to ensure a smooth implementation.
• Handover to Sales for servicing
• Deliver training with the assistance of the supply chain implementation team to educate clients and staff.
• Drive continuous improvement through the organisation.
• Ensure daily inbounds and outbound reports are submitted to National Supply chain Manager.
• Ensure various WMS are updated regularly.
• Liaison with customers and other departments to ensure smooth work flow.
• Drive cost efficiency
• Assess current warehouse solutions with the aim of improvement.
• Ensure the alignment of activities within warehousing with the rest of the business.
• Identify gaps/weaknesses and speedily put solutions in place to address this.
• Monitor and control the quality of work done.
• Ensure the alignment of daily activities with the required customer service model.
• Address any areas of poor performance ensuring the highest standards at all times.
• Assess the level of skills with managers and supervisors addressing any gaps in line with HR.
• Ensure company policies and procedures are met.
• Monitor planning, coordination and delivery activities advising solutions for continued improvement.
• Monitor safety and security processes in conjunction with the safety manager advising improvements where necessary.
• Provide guidance to warehouse managers and supervisors.
• Assess processes with set up continuous improvement techniques for performance optimization.
• Collaborate with vendors to implement enhancements.
• Anticipate delays and initiate plans and alternative solutions.
• Develop and maintain implementation and enhancement project plans.
• Manage project with specific focus on deliverables, tasks and due dates.
• Perform independently with minimal supervision and work with others developing trusting relationships.
• Co-ordinate with ASCENS team.

Assist with monitoring the following:

• Spot check all inbound and outbound equipment in conjunction with the supply chain implementation specialist.
• Sign off on all inbounds and outbound daily.
• Responsible to ensure that weekly cycle counts are accurately completed as well as monthly stock takes in conjunction with the Warehouse Manager
• Ensure the effective management of any variances in stock.
• Management of employees
• Manage project costs in conjunction with Managers.
• Ensure forklift costs are managed and controlled for the various projects.
• Manage stock control and shrinkage in conjunction with Warehouse Manager
• Control Transport yields
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager.

Job Qualifications, Skills & Experience:

Qualifications: Grade 12 (Matric). Relevant undergraduate qualification in Logistics or related field. A post graduate education in a commerce related field with industry accreditations (e.g. CSCP) being an added benefit.

Experience: Minimum 5 to 10 years’ proven experience in Supply Chain management and track record with regards to implementation.

Skills:

• Team player
• Exceptional computer literacy and skills (Microsoft Office is essential).
• Ability to manage multiple tasks.
• Self-motivated with the ability to use own initiative, outcomes driven and ability to work without supervision.
• Ability to adhere to processes.
• Excellent interpersonal skills and the ability to communicate at all levels.
• Strong organisational and administrative skills
• Punctuality is essential.
• Own reliable transport.
• Attention to detail.
• Well-groomed with neat & professional mature appearance
• Well spoken.
• Fluent in English
• Willingness to work beyond normal working hours when required and being flexible to adapt to deadlines.
• Good knowledge and understanding of the industry.
• An adaptive nature
• Willingness to learn.
• Ability to work in a pressured environment.