Facilities Manager

Reporting to: Senior Director of Operations (SA SDC Site Director)

About Quantanite

As we continue to grow and expand our AI and digital transformation initiatives, we’re looking for a Facilities Manager to help lead and scale our operations from Johannesburg.

About the Role

We are seeking a Facilities Manager to oversee the efficient and effective operation of our Johannesburg Service Delivery Centre. This role involves managing day-to-day facilities operations, coordinating with vendors and stakeholders, and ensuring a safe and comfortable working environment for our employees and clients.

• Facility Maintenance and Repairs
• Implement and manage a preventive maintenance program to ensure continuous operation of all building systems, equipment, and machinery.
• Coordinate and oversee repairs, renovations, and maintenance projects to minimize downtime.
• Conduct regular inspections of facilities to identify and address potential issues promptly.
• Maintain facility presentation standards in collaboration with local stakeholders.
• Health and Safety Compliance
• Ensure facilities comply with all health and safety regulations and standards.
• Implement safety protocols, including emergency procedures and evacuation plans.
• Organize safety training sessions for employees and enforce adherence to safety guidelines.
• Maintain necessary safety equipment, such as fireproof Battleboxes, First Aid Kits, and fire extinguishers.
• Vendor Management
• Identify, evaluate, and engage with external vendors and service providers for facility-related services (e.g., cleaning, security, landscaping).
• Negotiate contracts and service level agreements to secure cost-effective and high-quality services.
• Monitor vendor performance and address any issues or concerns promptly.
• Space Planning and Allocation
• Efficiently plan and allocate office space to meet the needs of various departments and teams.
• Coordinate office moves and relocations, ensuring minimal disruption to operations.
• Ensure that office designs meet campaign branding and operational requirements, including sonic and acoustic considerations.
• Budget Management
• Assist in developing and managing the facilities budget, ensuring appropriate allocation of financial resources for maintenance, repairs, and improvements.
• Monitor expenses and identify opportunities for cost savings without compromising quality or safety.
• Sustainability Initiatives
• Support the implementation of sustainability initiatives to reduce the company's environmental impact, such as energy conservation and waste reduction programs.
• Propose environmentally friendly approaches to facilities management in line with Quantanite’s commitment to building better communities.
• Emergency Preparedness
• Help develop and maintain emergency response plans for various scenarios, including fire, natural disasters, and security breaches.
• Conduct drills and training exercises to ensure employee preparedness for emergencies.
• Ensure all safety equipment is maintained and readily accessible.
• Overseeing Facilities Practice
• Oversee daily facilities operations, ensuring adherence to company policies and procedures.
• Collaborate with the Senior Director of Operations and other senior stakeholders to align facilities management with organizational goals.

• Experience:
• Proven experience as a Facilities Manager or in a similar role, preferably within a BPO or corporate environment.
• Experience managing facilities supporting 500FTE - 1000FTE.
• Technical Skills:
• Strong knowledge of facility management principles, including maintenance, safety, and security.
• Demonstrable financial acumen with experience in budgeting and financial management.
• Proficient in using facility management software and tools.
• Vendor Management:
• Strong vendor management skills to ensure reliable and cost-effective outsourced services.
• Experience negotiating contracts and managing service level agreements.
• Leadership and Interpersonal Skills:
• Excellent leadership and interpersonal skills with the ability to communicate effectively at all levels.
• Ability to work collaboratively with senior stakeholders and manage cross-functional relationships.
• Health and Safety:
• Solid understanding of health and safety regulations and compliance standards.
• Ability to implement and enforce safety protocols and conduct safety training.
• Project Management:
• Strong project management skills with the ability to oversee various projects, such as office moves and renovations.
• Sustainability:
• Knowledge of sustainability practices and the implementation of environmentally friendly initiatives.
• Education:
• Degree or diploma in Facilities Management, Business Administration, or a related field (preferred but not mandatory).
• Local Knowledge:
• Outstanding understanding of best practices in security management and familiarity with South African laws and regulations pertaining to facility management.
• Additional Skills:
• Strong organizational and multitasking abilities with attention to detail.
• Problem-solving and decision-making skills.
• Adaptability and proactivity in identifying and addressing facility-related challenges.
• Customer-focused mindset to ensure a comfortable and efficient workspace for employees and clients.
• Strong ethical standards aligned with Quantanite’s values and purpose.

• Educational Background:
• Ideally a degree or diploma in Facilities Management or a related field.
• Technical Expertise:
• Deep understanding of facility systems, equipment, and maintenance practices.
• Proven ability to manage budgets effectively.
• Leadership:
• Ability to lead and manage facilities staff, fostering a positive and productive work environment.
• Vendor and Project Management:
• Strong skills in managing vendors and overseeing projects such as office relocations and infrastructure upgrades.
• Compliance and Safety:
• Thorough understanding of health and safety regulations and the ability to implement safety protocols.
• Communication:
• Effective written and verbal communication skills for interacting with employees, stakeholders, and external partners.
• Sustainability:
• Awareness of and commitment to sustainability and environmental best practices.
• Adaptability:
• Ability to adapt to changing circumstances and proactively address potential issues.

• Competitive compensation package
• Opportunity to work with a dynamic and diverse team
• Professional growth and development opportunities
• A supportive and inclusive work environment

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to [your email/contact method].

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.