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WNS Global Services-Cape Town
Lead Associate: Quality
Matric
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry...
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WNS Global Services-Cape Town
Key Responsibility Areas:• Manage team performance • Provide effective coaching and constructive feedback to subordinates• Take customer service and escalation when needed• Holds team huddle/coaching session/goal setting/one on one as...
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WNS Global Services-Cape Town
Key Responsibility Areas:
• The CSA process phone transactions in Airline contact centers.
• To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.
• Meet and...
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WNS Global Services-Cape Town
Key Responsibility Areas:• Direct and constantly improve Operations to ensure customer satisfaction, and improved chat efficiency• Meet, if not exceed all service levels through effective planning and forecasting• Coach, mentor and motivate employees...
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WNS Global Services-Cape Town
Lead Associate: WFM
Matric
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry...
smartrecruiters.com -
WNS Global Services-Cape Town
Job Description1. Conduct new hire classes and hand hold them in the OJT phase and complete smooth transition from class to production.2. Evaluate employee performance to gauge where skills are lacking.3. Work with internal and external stakeholders...
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